Tenda Nova MW3 review: Cheap and cheerful mesh Wi-Fi, Sony WF-1000XM4: All-round audio excellence, Logitech Blue Sona: An excellent studio mic for podcasters, Philips 279C9 review: The complete package, Edifier WH950NB review: Comfy, capable and not too costly, Best webcam: HD and 4K cams from just 30, 1MORE Aero review: Spatial audio for the masses. - edited Move and Roam do not connect to SonosNet so wiring a Boost wouldnt do anything that your Arc isnt doing at the moment. Accessing the Hub Manager using a Hub 3 or Hub 5. Any customer who experiences this should get in touch with BT who will update their device remotely as soon as possible. The setting is on a page hidden on the home version.Navigate Advanced Settings > Log in > Broadband > InternetChange the /internet part of the address to /routingThis brings up a hidden page. This should explain it. Most of the affected users have iPhones running iOS version 14.4.2, but we have seen other types of controller, such as Android devices,affected by this issue as well. At least Ive got Sonos working now even though it is at the expense of 5ghz. Let's take a look at the legacy BT routers that are still capable of getting you online. The handler switched off 5ghz frequency remotely. Consequently I can't see why any-one would want to use a Smarthub, especially a Business version, simply as a modem. So the question remaining is does it actually work on a residential Smarthub? Go to My Network. How do you turn off wifi? Enter the username and password for your BT Smart Hub 2 router. Hopefully a further update will sort the problem shortly as I do not see why I should have to use a slower WiFi band in perpetuity. Then, for your static IP block, enter your router's address and subnet mask. Enter your username or e-mail address. Everything now works, so again it confirm the issue is with BT. Moderator and CustomerIf this helped - select the ThumbIf it fixed it, help others - select 'This Fixed My Problem', 01-10-2020 It supports the 802.11b/g/n wireless networking standards, and the WEP and WPA security protocols. Along with the brand new router, the BT Smart Hub, come the same old problems that we've seen before. Do I need a WiFi 6E router to use WiFi 6E products. 2.4GHz runs at least 30 Mbps, are you streaming five 4k UHD streams at the same time or something? To be honest the whole process of connecting 9 speakers was far easier through the boost than when I used to set up directly through the router so long term itsmade the Sonos adding speakersprocess better. You can turn Smart Setup on or off in the Hub Manager. Sorry, we're still checking this file's contents to make sure it's safe to download. I did this on a Deco mesh. In fact, if you sign up to an ADSL broadband package (offering average speeds of 10Mbps), BT will send you a Home Hub 4 rather than a Smart Hub 2. "We're sorry for any inconvenience caused," added the spokesman. Thread starter mike425; Start date Jan 29, 2019; 1; 2; Next. Configure the modem for transparent bridge or modem only mode. To turn this feature off go to Home, Smart Setup in the web management page, toggle the switch off and click Save. 9:40 PM Clearly BT need to sort the router firmware but if you can live with downgraded security, the iPhone fix seems to work. I just tried it with an old, Not sure if it was still broadcasting the SSID. "I can only connect the Sonos app from my iPhone, MacBook and iPad when connected to the 2.4Ghz band, which means turning off 5Ghz," said BT forum member sl_strachan. - Albert Einstein, buy a sonos boost (BT refunded me the cost of this when I logged a complaint). Sorry, our virus scanner detected that this file isn't safe to download. Check that you're connected to your Hub's network. Check the box next to Auto Firewall Open. Insert the other end of the broadband cable into the Broadband socket on your hub. However, I agree with some of the comments. BT is offering firmware updates to those affected. You should see a box similar to the one shown below. ford fiesta mk7 hidden featuresSummary of Contents for SAGEMCOM CS 50001. 11-05-2020 Alternatively, some users have been able to work around the issue by wiring a player directly to the router, though this doesnt work in every case. Try opening a browser and going to, If none of these reasons seem to explain why you're not seeing Smart Setup, it could be that you are using a device that's not compatible. 7h47. Model: RBK53|Orbi AC3000 Tri-band WiFi System, Insight Service: Content Filtering. 9h23. 01-10-2020 8:32 AM BT Smart Hub 2 features advanced filters They filter out interference that can negatively impact on Wi-Fi performance. Enter http://192.168.1.254 into the address bar to go to the management page. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Just log in to. Ask questions and share tips with other people 24 hours a day. Page 1 welcome this is your wi- router guide setting up your wi- router Connect your bre box (the wall unit) to the red WAN port on your router using the cable . Guide to the BT Business Smart Hub 2. What? After trying to set bridge mode and saving (the save appears to hang) I eventually. Check which BT Hub you've got >, It only fires up when you open a browser. Select Add Additional Network from the drop-down menu. Navigate Advanced Settings > Log in > Broadband > Internet. I have disabled the bt fon and bt wifi to reduce my home network clutter. better. This isnt a viable long term solution though for me. Then plug one end of the grey broadband cable into the port marked Modem and the phone cable into the port marked Phone., Check if your Smart Hub light is solid blue, Try again later. You would not need to connect between the two wireless networks then, avoiding the broken code in the router. Were aware of an issue affecting Sonos users with BT Smart Hub 2 routers that causes problems with connecting to players in a wireless configuration. The router is now displaying hidden ssid. TwoiPads, a Mac book and a surface pro didnt have the connection issues even when put inairplane mode or turned off and on. This is so you can learn about some of the most important features of your BT Broadband package. You can find user manuals for other BT products at www.bt.com/producthelp>, BT Smart Hub 2 user guide - engineer install, BT Smart Hub 2 user guide - Fibre To The Home, BT Smart Hub 2 CE Declaration of Conformity, BT Smart Hub 2 power efficiency information, BT Complete Wi-Fi Disc power efficiency information, You'll need Adobe Reader to view PDF documents, BT Smart Hub (type A) Fibre to the cabinet (FTTC) user guide, BT Smart Hub (type B) Fibre to the cabinet (FTTC) user guide, BT Smart Hub (type A) Fibre to the premises (FTTP) user guide, BT Smart Hub (type A) CE Declaration of Conformity, BT Smart Hub (type B) CE Declaration of Conformity, 4G Mini Hub 2020 quick start guide (standard), 4G Mini Hub 2020 quick start guide(BT Halo), 4G Mini Hub 2020 Declaration of Conformity, 4G Mini Hub quick start guide for Standard, 4G Mini Hub quick start guide for BT Plus, BT Home Hub 5 - Information and troubleshooting guide (for BT Infinity installed by an engineer) - please note that BT Infinity is now called Superfast Fibre, BT Home Hub 5 - Information and troubleshooting guide (for BT Infinity you install yourself) - please note that BT Infinity is now called Superfast Fibre, BT Home Hub 5 (type A) CE Declaration of Conformity, BT Home Hub 5 (type B) CE Declaration of Conformity, BT Home Hub 4 (type A) CE Declaration of Conformity, BT Home Hub 4 (type B) CE Declaration of Conformity, BT Home Hub 3 - BT Total Broadband getting started (2012-2013 version), BT Home Hub 3 - BT Total Broadband getting started (self installed), BT Home Hub 3 - BT Total Broadband troubleshooting guide (self installed), BT Home Hub 3 - BT Total Broadband getting started (engineer installed), BT Home Hub 3 - BT Total Broadband troubleshooting guide (engineer installed), BT Home Hub 3 - BT Infinity getting started (2012-2013 version), BT Home Hub 3 - BT Infinity troubleshooting, BT Home Hub 3A - CE Declaration of Conformity, BT Home Hub 3B - CE Declaration of Conformity, BT Home Hub 2.0 user guide/ quick start guide, BT Home Hub 2.0 - BT Infinity welcome guide, BT Home Hub 2.0 - BT Infinity user guide/toubleshooting, BT Home Hub 2.0 Type A CE Declaration of Conformity, BT Home Hub 2.0 Type B CE Declaration of Conformity, BT Home Hub 2.0 Infinity CE Declaration of Conformity, BT Home Hub 1.5 user guide/ quick start guide, BT Home Hub 1.5 CE Declaration of Conformity, BT Home Hub 1.0 user guide/ quick start guide, BT Home Hub 1.0 CE Declaration of Conformity, For more advice on how to get the best from your BT Hub, visit Help for Hubs>, Or, if youve got one of our older Hubs why not buy our latest BT Smart Hub? Mode' would briefly pop up top right on the home page before being replaced by 'BT Smart Hub Manager'. 7:56 PM Most of the time my Mac would connect. Click a dropdown for your model of Hub. At the bottom is a setting for Bridging. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage, 30-09-2020 What is the difference between WiFi 6E and WiFi 6? Frame Size: 17 inch,19 inch or customer size. This WAN socket can be used with either a FTTP interface or a FTTC modem. Save the file. Connect your devices With the FTTC smart hub in bridge mode, it should behave just like any other DSL bridge modem (like the discontinued Openreach VDSL2 modems). BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. Change the Hub Gateway IP address to 192.168.2.1 Using BT Business Hub or router. 01-10-2020 8:03 PM, Apologies if this has been posted previously, but I'm told the regular 'home' variant of the BT Smart hub version may have a hidden 'bridge' mode option, which is normally offered on the BT Business Smart Hub when you wish to use a 3rd party wifi router. It never occurred to me that bridge mode would bypass the router section. Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'. It comes with 5 antennas, Dual AC Wi-Fi, 4 giga ethernet connections, USB Ports and like all of the other hubs . Ive had the cant find Sonosproblem for a couple of weeks. Change the /internet part of the address to /routing. Will give this suggestion a try. Smart Setup usually only needs to happen once on each new device you connect to your Hub. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips, On a PC or laptop connected to your hub, enter, Enter your Admin password if prompted (can be found on the base of your Hub) and click, When prompted, enter the admin password and click. My assunption is that as both the FTTC and FTTP models use the same firmware they work in exactly the same way. Yes you can switch back and forth from AP mode to router mode using the RBRs web page. 01-10-2020 Maybe this is a shoal of red herrings! The BT Smart Hub 2 router's default IP address is: 192.168.1.254 After typing your router's IP address into the address bar, make sure to click the enter button on your keyboard. Assuming it will work on the business hub though as it's a visible option. If none of these reasons seem to explain why you're not seeing Smart Setup, it could be that you are using a device that's not compatible. Were sorry for any inconvenience caused.. Cleverly, the security password is the same for both networks and can only be changed for both. I would still prefer to just hook my superior router . 03-10-2020 "Common sense is the collection of prejudices acquired by age eighteen." Switching Smart Setup on and off on the BT Smart Hub 2, Open a new web browser on a device connected to your Hub and type 192.168.1.254 in the address bar. Issue affects both Sonos Move and Epson airprinter - what was really strange was that both iPhones were hit but neither of the iPads despite the fact they all use the 5 GHz network. Did the Orbi need a full factory reset to fix any issues to get up and running again or was it smooth sailing? Find out which main phone socket you have Find out about your Openreach modem Here's how: It's best that you complete Smart Setup to ensure that you get the most out of your BT Broadband features and services. Smart Setup only works on a Home Hub 4, Hub 5 and the BT Smart Hub when you connect to your Hub. - edited On your device search for your network and enter your password exactly as shown. Visit this address in your browser of choice: 192.168.1.254 Go to Advanced settings. Although a free Sonos Boost sounds like a great thing. Then plug one end of the grey broadband cable into the port marked Modem and the phone cable into the port marked Phone. I have this issue - I can confirm a cable into a Sonos Arc means my 4x Sonos Play:1 devices now work and the whole system is much quicker. I may try the hardwired solution if things do not move fast. I also want to be able to repair and modify the frame. Can you seamlessly switch back and forth between the two modes? What's the least amount of exercise we can get away with? Unless you've previously changed it, you'll find the default password on your Hub settings card on the back of your Hub. From the Hub Manager go to Advanced settings then My Network then IPv4 configuration. 6:38 AM Connect using the details on your hub I would assume if you place hub in bridge mode, then any 3rd party router configured to use PPPoE and connected to one of the 3 LAN ports, can use the DSL port to access the internet. Had to resort to switching off 5GHz, What the BT handler said to me when I questioned losing 5ghz, The 5 Ghz band is only faster than the 2.4 Ghz band when in the same room as the hub and this is only really above 135Mbps for most applications you would not notice any difference ,The 2,4 Ghz is a stronger signal penetrating walls etc. As well as being incredibly annoying when all you want to do is connect to the internet, it can stop some devices from working altogether, as they keep getting redirected away from the internet: I've had it break smart home systems, while many people have reported that Smart Setup breaks the Kodi media player. it's dns-hosts - but you don't set the DNS lookup there it's under myNetwork/ip-address which I suspect has a different version for the home one. . I saw another suggestion to disable the private address under Wi-fi on iOS and this has cured the problem for me whereas putting hub into wireless mode 2 and re-setting router made no difference. Another BT customer said being restricted to 2.4Ghz would not be enough for families all using devices simultaneously. When the lights have stayed solid blue for two minutes, your hub is ready to go. To be honest whilst the Smarthub modem works perfectly competently, it is a bog standard device that can't be unlocked. It can. >. Manage your hub, change your Wi-Fi settings and find out what your Plusnet router lights mean. Its only when you connect direct to the Hub. On a PC or laptop connected to your hub, enter http://btbusinesshub.home or 192.168.1.254 Click on Advanced Settings Enter your Admin password if prompted (can be found on the base of your Hub) and click Ok. 1 user liked/thanked this post: In addition, not all Smart Hub 2 owners will have received the firmware update that caused the problems. Make sure it is fully pushed in - you'll hear a click. 11:46 AM Systems that have a Sonos Move or Roam on them will also not be helped by this change, so disabling 5GHz would be best for those households. Having said this it might be the key to using a FTTP Smarthub in modem only mode but I can't get my head around why this would be built into the firmware. So some transparency is needed so customers like myself know that this is a commonissue. It also has 4 Gigabit LAN ports. Time will tell if this is a permanent fix but its worked this evening. BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and 5Ghz. BT have confirmed that the firmware update that contains a fix for this original issue has been rolled out to the majority of users. Click a dropdown for your model of hub. You'll find all your features and services in the "My Extras" section. Smart hub 2 Hidden SSID I have a new hub. Click OK. I currently have BT FTTP, BT Smarthub 2 as the router and an Orbi System in AP mode. On this page, you can also change the Wireless Mode, selecting Mode 1, Mode 2 or Mode 3. Were aware thata very small number of customers are experiencing anissue with their BT Smart Hub 2 connecting with multiple streaming devices on their Wi-Fi network. (the macaddress is the same as the wifi router apart from a few letters.) It's designed to 'help' people that connect to the Smart Hub for the first time, by popping up a web page that shows you the free stuff you get with your BT internet connection. This brings up a hidden page. This restores your factory settings and wipes your Hub's memory about which devices have already completed Smart Setup. Check that you're connected to your Hub's network. Enter the admin password. If there is a hint then a custom password has been setup. The steps are as follows: Step 1 Changing DNS Settings First make sure you are either connected via ethernet cable or WiFI to your BT Smart Hub. This will open the Wireless Settings page. You may need to reboot your Sonos devices by powering them down for 30 seconds and powering them back up. It works on my Business Hub 6, in fact it's not even hidden. The BT Smart Hub 2 firmware update issue is only related to the Private Address on iPhones issuein the way that they both result in a Cant Connect to Sonos situation. Your broadband can be activated any time up to midnight. So first step is to go to a PC or a mobile device that has a web browser that's usable. It means I have a redundantSonos Move which is incredibly frustrating. The question that comes to my mind is that having enabled this bridge mode in a residential Smarthub then how do you use it? Thats great to here. It looks like the 'Bridging' button simply does not work. What to do if you cannot connect to a BT Smart Hub 2 Argos Support 9.09K subscribers 13K views 1 year ago In this Argos Support video, we will show you what to do if you cannot connect. Connect the cable to the hub's power port, plug it into the wall and switch it on. Every time you connect a new device to your Hub, it guides you through setting up all the BT features and services available on your device. The company did not reveal why the problem was occurring. The lights on your hub will change to green or flashing orange as it is setting up. The bug disrupts the . I dont know how crap the BT router is feature-wise (I could take a guess), but can you make a separate SSID for 5GHz and put your Apple TV on that, while leaving your Sonos gear and phone on the existing 2.4GHz SSID? Viewing the status of your Smart Hub 2; Changing the wireless settings on Smart Hub 2; Restricting the wireless devices that can connect to your Smart Hub 2; Setting up IPv4/IPv6 DNS servers or dynamic DNS on Smart Hub 2; Using Smart Hub 2 as a modem only; Controlling the time when devices can access the internet on Smart Hub 2; Creating a Port . The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and. I saw the post about the public/private. We'll send you an e-mail with instructions to reset your password. Crappier than crap you cannot split the SSIDs on the Smart Hub 2 nor set alternative DNS servers. "We're aware that a very small number of customers are experiencing an issue with their Smart Hub 2 connecting with multiple streaming devices on their wi-fi network. Thanks for the explanation. BT have let us know that they are working towards pushing a fix to affected routers over the next 4-5 weeks. They also advised if you are connecting to things like BT discs then you won't be affected (links into the boost post above). Yes its not ideal. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop, My Setup|ISPSparkLight| InternetCable 1000/50 CAX80 Modem Mode| Wifi RouterMK83+ (Router Mode) | and RBK853 (Router Mode) | SwitchesNG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30|NightHawk: MK63, MR6150, R7000, R7800, R7960P, R8000, R8500, R9000, RAXE500, RAX50, XR450, XR700, XR1000, EX7500/EX7700. "I've been having the same problems and have been tearing my hair out," said BT forum member Rawberry. BT Smart Scan technology BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. The answer is to split the networks and use 5GHz where speed and reliability are required, but use 2.4GHz where you need to go further from the router, as its range is better. After upgrading to BTs Fibre 900 the download speeds are so erratic I'm considering taking the BT Smart hub 2 out of the equation and using the Orbi as it probably should be to see if it helps. BT Smart Hub 2 comes with 2 DECT antennas and integrated support for Ultrafast broadband (G.Fast and FTTH) as well as Complete Wi-Fi compatibility. I have now switched the 5GHz option off,which immediately sorted the problem. - edited Millions at risk of hacking from old routers, Street fighting in Bakhmut but Russia not in control, Saving Private Ryan actor Tom Sizemore dies at 61, Alex Murdaugh's legal troubles are far from over, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. - edited We're aware of an issue affecting Sonos users with BT Smart Hub 2 routers that causes problems with connecting to players in a wireless configuration. 01-10-2020 The best broadband providers in the UK in 2023, Choosing the right microSD card for your device, How to watch the 2022-2023 Champions League anywhere online, BT Whole Home Wi-Fi: A fully featured mesh Wi-Fi system, iD Mobile review: Some bargains, but service could be better. - edited Im paying for faster broadband than 135Mbps and I expect full functionality of my BT smart hub. ), on So I decided to direct message them on Twitter. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.2. The setting is on a page hidden on the home version. This wasnt an option for me however as my router isnt near any of the speakers. 2) ClickWireless. Hi, can anyone share their experience of switching their RBK53 system from AP mode to Router mode? The BT smart hub 2 supports all access types you need, including ADSL, FTTC, FTTP, G.fast and others. I have never tried using just the modem section with a different router. 10:38 AM The BBC is not responsible for the content of external sites. As my previous experiments with a FTTP Smarthub showed (https://community.plus.net/t5/My-Router/Using-a-FTTP-Smarthub-6-on-a-Plusnet-FTTC-Service/m-p/165176) the FTTC and FTTP Smarthubs use the same firmware. Using the BT Hub Manager Select the Link Configuration sub-tab. Great. Mode 1 gives you the best speed, but select Mode 2 or Mode 3 if you're having trouble with some devices connecting. BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. I have written a Troubleshooting Sonos on WiFi article - and I think Ill now add the Local Network permissions and Private Addresses issues to that article as theydorelate. Well update this post with any further newsas and when we receive it. Although the simple light at the front of the Hub tells you at a glance if the internet connection's working, the Hub's bright lights can be annoying if you have the router on display, rather than tucked away in a cupboard. Choose Broadband. Fortunately, fixing them is pretty easy and, with my help, you'll soon have the router working the way that you want. Been running flawlessly for 2weeks now since running the system in this set up. With the FTTC smart hub in bridge mode, it should behave just like any other DSL bridge modem (like the discontinued Openreach VDSL2 modems). In terms of the BT smart hub 2 connections, the 2.0 USB socket is not missing as well. (the macaddress is the same as the wifi router apart from a few letters. We hope you'll join the conversation by posting to an open topic or starting a new one. You will need to change the settings on your other Router to use connection type PPPoA for ADSL connections and PPPoE for fibre connections. ***Please Subscribe: Youtube have required creators, like me, to have at least 1000 subscribers! Improve your network security Webinar 3/17 11AM PST, Orbi Wi-Fi 5 (AC) and Orbi with Voice Mesh, https://kb.netgear.com/30186/What-is-Double-NAT, https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT, https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point, https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop. If it doesn't accept the admin password, click on Hint. 8:37 AM. My systemkeeps failing to connect to the app, I can connect it after turning everything off and the router back on, then the next day it can not connect again. Connect using the QR code How do I use my Smart Hub as a modem only? Download the My BT app to check your bill, test your speeds and activate your internet security products. For help getting started with all your products and services, visit our welcome pages>, Coronavirus: Delivery, installations and repairs, BT Home Hub 5 - Information and troubleshooting guide. Smart Setup is BT's online set-up wizard. The BT Home Hub 2.0 was a combined wireless router and phone. Therefore, it costs more money and were stuck in the contract till 2023! I'm speculating, if the DSL port is known to work on the FTTP model in regular router mode, I would assume if you place hub in bridge mode, then any 3rd party router configured to use PPPoE and connected to one of the 3 LAN ports, can use the DSL port to access the internet. 8) Wait for your devices to reconnect. The latter option's great, as you can have the light on to check the status of the router during the day, but turn the light off at night when it would be more annoying. How long will it take to get BT Broadband once I've ordered? If the device you're using it on has connected to your Hub before and completed Smart Setup already, it won't appear again. 00 dengfu e10 carbon fibre frame for bafang m600 m500 m510 motors add to cart $59. It won't work if you're connected to BT Wi-fi or via mobile data (on a smartphone, for example). Go to IPv4 Configuration. The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and 5Ghz. If you haven't done a factory reset, it may be that you didn't fully complete Smart Setup when you connected your device. It should appear as soon as you connect to the Hub and open a browser. Navigating ones way through these conflicting accounts is not easy. Was quite easy to get the money credited to my account after that : ). Open a new web browser Type 192.168.1.254 into the address bar This will open the Hub Manager If you want to make any changes to the hub settings, you'll need the admin password. If your BT broadband home network is playing up, you're not alone. If you have changed it and now forgotten it, you can use the.