Sign up for free newsletters and get more CNBC delivered to your inbox. Why are there all these different fees, Patti-Anne? he read off of one question card (directed at Ticketmasters Patti-Anne Tarlton, an executive vice president present on the panel). See all 12 articles. Select the tickets you want to transfer. A concern for consumers: The secondary market has seen a "rise in fraudulent, unethical and illegal activities" like ticketing scalping and ticket touting, according to Technavio, a market researcher. Stubhub has a much less flexible return policy. There is a 15 percent charge that remains consistent regardless of your ticket price. Press question mark to learn the rest of the keyboard shortcuts. You can transfer as many tickets as you like. Not looking for Taylor Swift? Ticketmaster on Tuesday called the demand "historically unprecedented." Buy and sell your Taylor Swift tickets today. You're rolling the dice with resale tickets on other sites; only fan-to-fan resale tickets on Ticketmaster come with complete peace of mind. Garth Brooks Background. Websites that incorporate hidden fees that are only revealed at checkout are making more money than they would if they chose to honestly display all fees upfront. There's a surefire way when buying online, experts said: First, navigate to an artist's or event venue's website and click through from there for tickets. Stocksy. Thats just scratching the surface. Ticket fees are high but not entirely arbitrary. Once you get a buyer, you can ship the ticket on cue and receive the payment within a short while. Stubhub's pricing structure has fewer hidden fees, so you're more likely to get an honest view of what you're paying. Unfortunately Not Very Much (Updated for 2023), How Much Does Spotify Pay Per Stream? They have a user-friendly website with a good user interface. [2022], Ticketmaster vs Live Nation Which One Is Best Option? Secondary sellers often buy up tickets from primary sellers in bulk with the help of "bots," and then resell them at a higher price, a practice known as ticket "touting.". Which among the two has an easier user interface and is easy to handle? Museums sometimes have fees of a dollar or two for buying tickets online, and this makes sense as well. If the several dozen I read are any indication, they are mostly one-note: Stop the fees please, wrote Pat McCullough, from Ohio. For Ticketmaster, the biggest selling point is a flexible return policy. Because of Ticketmaster's more flexible returns policy, this is the service you'll want to use if you think you might change your mind about an event later. Ticket prices can be cheaper than face value. "Due to extraordinarily high demands on ticketing systems and insufficient remaining ticket inventory to meet that demand, tomorrow's public on-sale for Taylor Swift | The Eras Tour has been canceled," the site said in a tweet. StubHub acts as a secondary market most of the time. So, the researchers separated out the more experienced StubHub users to see whether the sales boost from hidden-fees declines when people know theyre coming. Theres a reason that online ticket sellers hit you with those extra fees after youve picked your seats and are ready to click buy.. Please list the steps on how to do this. If all tickets are purchased during the ARMY MEMBER Presale, there will not be a General Verified Fan Presale or General Onsale. After the switch, you will enter the email address you use to access the community in order to reset your password. Of course, there's a chance a given show may be sold out or that face-value ticket prices may be higher than hoped via Ticketmaster when fans go to buy. If its past 10 AM on the day of your event and you dont have the tickets, pleasecontact us. StubHub will show you a list of available tickets along with the section, row, seat number and price. The 2023 tour, which has 52 dates so far, sold more than 2 million tickets that day a single-day record. Note: you can edit the price you have entered or you can always delete your listing. Home; Sport; Boxing; Goodwin Promotions; A Night of Professional Championship Boxing - Fight Night 17. Stocksy. The more popular the event or the artist is, the more money will have to be spent to get a closer seat to the stage. The Customer support services are open on all days but they have a certain time range they need to be reached out within. One broker in Los Angeles who requested anonymity for fear of retaliation from the company said Stubhub owed him more than $40,000. Ticketmaster vs Stubhub. When you get to the checkout, you'll be shown the total cost of your order. Bundle up and save on concerts, live shows,. Due to the high demand for tickets, the prices can rise to seven skies. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Now that the countrys largest promoter and venue owner and the countrys largest ticket seller are one company permitted by the Obama administrations justice department to merge in 2010 theres very little to hold these fees in check. You will enter your community username and new password and done! "Many more fans will now have. Re: Ticketmaster wont let me transfer tickets. The New York Yankees are dumping Ticketmaster for StubHub as its ticket resale partner, in a six-and-a-half-year, $100 million deal that begins on July 15. This shafting of consumers fed one of the largest CEO pay packages recorded in 2017. There seem to be a number of inquiries about ticket sales these days, particularly for the NBA teams, although the information below is meant for any kind of ticket (Broadway shows, sports, concerts, etc.). By choosing I Accept, you consent to our use of cookies and other tracking technologies. With StubHub, "The StubHub Promise" guarantees a refund if you were sold a fraudulent ticket. Use of this website signifies your agreement to our, / The event is today and I still dont have my tickets. Is there any way I am able to give these tickets to the buyer? In a 2020 congressional hearing on ticketing companies, StubHub's general counsel said the company's all-in pricing failed because consumers found it confusing and competitors' prices appeared lower, but said StubHub would support a federal mandate to include fees upfront. In total, Live Nation and Ticketmaster say that Sterioff assented to these terms more than a dozen times. Earlier this week, StubHub took aim at the aforesaid ticketing-reform proposal from Live Nation, which unveiled its Q4 2022 earnings about a week ago and continues to battle a lawsuit over Drakeo the Rulers backstage murder. }, three one = .hide-if-no-js { Primary ticket dealers and resellers for events. [2022], Ticketmaster vs Ticketek: Which Is Best For You? These days, the majority of ticket sales happen online. If you are a reseller of the ticket, it will cost you the listing price based on the face price you have allotted to each ticket. Learn More. Ticketmaster is the "primary" seller of the Taylor Swift tour, for example. There are options to get Ticket Insurance, which will let you file a claim if you are unable to use your tickets for some reason. If it were consistent, people would get used to that really fast and like knowing the price theyre going to pay. She too, suggested that the FTC could just make this a rule and save any one platform from having to go out on a limb. Websites that incorporate hidden fees that are only revealed at checkout are making more money than they would if they chose to honestly display all fees upfront, Tadelis said. And it may not be clear how to differentiate the two groups. Even so, the veteran shoppers still spent 15% more with hidden-fee pricing relative to the StubHub veterans who saw the full price up front. AMC has its own ticketing app, and a Facebook integration, but it still has to pay to process those transactions. Having all of this information makes it easier for you to find tickets that match your budget and interest. If you're in a hurry trying to get your tickets which of course you're going to be because of the demand it's really easy to make a quick mistake. Click the button to transfer tickets and follow the simple steps onscreen to transfer to your friends. Amid all the hubbub and craze for tickets desperate fans may be excited to come across what seems like a good deal. Do you ever wish that online ticket booking was less expensive? No one else can do that. Ive already tried calling, using their chat and email. That lawsuit, originally filed in 2003 by angry Wilco and Bruce Springsteen fans, paid out anybody who had bought tickets on the Ticketmaster website between October 21, 1999 and February 27, 2013. Exit/In had a string of sold-out shows recently and had to turn away groups each night, Cobb said. Does anyone know of another way to get ahold of their support? But that market may be full of landmines for unwary buyers, experts said. All rights reserved. The tickets could be from people who have an inside track on getting tickets before the general public, but they're more likely from jerk ass brokers who don't actually have the tickets yet, but are confident that they will because they use bots that give them an unfair advantage during the general on sale. Here's my takeaway: If you want tickets to a big, highly promoted arena show, whether it's Bruce or Beyonc, set a budget and register for the sale. The website allows you to ask questions from other users in their community and get easier solutions. presale offer for Capital One cardholders, Why egg prices are surging but chicken prices are falling, U.S. senators and the Tennessee attorney general, often buy up tickets from primary sellers in bulk, Ticketmaster announced Thursday afternoon that it has canceled public ticket sale plans for Taylor Swift's upcoming "The Eras Tour.". From the sellers side, 15% of the face value will be detected in the name of fees. Once you find a ticket, have a look at the ticket details then go for the well-suited delivery method. However, you will receive full refunds on any canceled events, and the customer support team will try to help if there are any issues with your tickets. For fan-to-fan reselling rather than original venue purchasing, there are extra fees applied. There are exceptions for US Open matches and MLB games. You can try reaching out to Ticketmaster and see why the tickets are greyed out. Enter the information for your event - including the date, time and venue - then click "Search." 4. Phone service 9 AM to 9 PM on weekdays, 9 AM to 8 PM on Saturdays, and 9 AM to 6 PM on Sundays. Since the pandemic, he's seen a "gargantuan amount, an absurd, crazy amount" of fraud through Facebook and other platforms. Phone support during select hours on weekdays and weekends. and our Click the Sell Tickets button or the Sell button on the app. All this makes it easier to search on this website. Having all-in pricing on some platforms and not others is too confusing; it needs to be consistent across the marketplace, Consumer Reports Anna Laitin argued. TM previously allowed transfer (which is why I posted) and now transfer is not available. In the corresponding legal document, Live Nation also took the opportunity to emphasize an appellate court ruling from last month, issued as part of a different class-action complaint, in which a three-judge panel foundthat Ticketmasters terms of service (ToS) do in fact compel arbitration. Remember, the receiver's email address must be different to the sender's email address. Deals for hot tickets, you're virtually not going to find one. Robyn Cage Discusses Sync Licensing Tips for Beginners on Songtradr, Tunefinds 2022 Top TV Placements Show Sync Opportunities for Catalog Tracks Are Stronger Than Ever, Is Sync the New Radio? Ticketmaster Entertainment, Inc. is an American ticket sales and distribution company based in Beverly Hills, California with operations in many countries around the world. We are changing the way you register and sign-in to the StubHub Community. I thought someone was filtering these questions, Im sorry, he said, slightly glaring off-stage. Complete refunds for cancelled events. 4. The question for consumers becomes how to know whether they're making an error before buying. Sometimes, StubHub has the ability to lower the ticket prices just enough to beat out the competition. Unlike delivery fees, Ticketmaster doesn't profit from the facility charges; all of these go directly to the vendor. In case you were thinking if the website allows negotiation, they do not. It has tickets to book online like theatre, family events, sports, concerts, and other events. You can also see all the fees broken down at the checkout. Swift will perform more . In case you do not have a specific event in mind, you can browse by the categories or choose any from the top-selling ones. In the initial complaint one of several that the Beverly Hills-headquartered promoter is facing from fans who were unable to purchase tickets to Taylor Swifts forthcoming tour the Washington-based plaintiff accused Live Nation/Ticketmaster of misrepresentation, fraud, multiple antitrust infractions, and more. Thats the reason the StubHub experiment didnt work. This tends to be less egregious than the fees imposed by the competition. Q&A with David Levine, Nvidia CEO Jensen Huang on inventing new markets, 5th Berkeley Culture Conference focuses on building strong organizations in a post-pandemic world, Management strategy makes a difference in C-section rates, study finds. Plain and simple, wrote TJ Platt from Arizona. 3. You can't see the total number of tickets available for any given event, which means that venues might sell out if you wait to make your purchase. [The venues] were told they would lose valuable shows if Ticketmaster was not used as a vendor, a possible violation of antitrust law.. Problem message. The search function is one of the best in the industry, including venue map viewing and advanced filtering. And in case you have purchased the ticket from the same company, you can directly open it for listing from your account. That money would go entirely to Ticketmaster. And Ticketmaster is regularly referred to as one of the most-hated companies in America its the largest online ticket seller by far and has been under monopoly scrutiny since its 2010 merger with Live Nation, the countrys largest promotion and venue company. We want to hear from you. Ability to get tickets without visiting box offices in person. I have tried to call many times and have sent multiple emails, the event is tomorrow and I am unable to send the buyer their tickets, as well as transfer to my friends. . Running Up That Hill Isnt the Only Track Thats Finding New Fans After Scoring a Major Placement, Unauthorized Music Usage on TikTok Can Cost Brands Big But Theres a Way to Avoid Expensive Licensing Headaches, Sync Licensing Is Evolving Now Theres a Comprehensive Analysis of the Music Industrys Most Exciting Segment, How Sync Licensing Helped Musicians Thrive When Live Music Was Paused, Kate Bush Thanks Stranger Things Fans for Giving Running Up That Hill a New Lease on Life, Bootie Brown: The West Coast Rapper Making It Big in the Music Business, Spotify Is Riddled With Fake Streams Or Is It? That price tag will get . He turned to music instead, with his college roommate . Taylor Swift with HAIM and GAYLE. "When there are simply no tickets available, I understand fans want to see a show, but they run risk of overpaying or running into fake tickets, scammers," said Tim Gray, CEO of Grayscale Marketing and vice president of marketing for Romeo Entertainment Group, a talent buyer and concert promoter. The charges are typically to help vendors invest in and operate in their venues. Phone service 9 AM to 9 PM on weekdays, 9 AM to 8 PM Saturdays, and 9 AM to 6 PM Sundays. A-List Members gain access to the best seats and the lowest prices. These are often attempts to steal your personal information or credit card number, Gray said. With that said, you may still find yourself dealing with some additional checkout fees. Nothing was even on the table. Something went wrong. The buying process of tickets on StubHub is similar to that of other ticket-selling websites. You can enter the barcode of the ticket for them to get a hold of the important details. Special Offers From discounts to flex tickets to fireworks, check out our current ticket offers. The next question was about unfair fees, and how the food available for purchase near the auditorium was marked up to three times its market value, and Ostheimer did not finish reading it. Taylor Swift tickets for the upcoming concert tour are on sale at StubHub. While Ticketmaster will cost you two different charges, StubHub here will allow you to list the tickets on sale for free. However, each of the services comes with its own distinct advantages. Elon Musk thinks were close to solving AI. Fans can also do a Google search for consumer reviews of the seller in question, which may give an indication as to whether others have suffered a scam. Follow Fans Also Viewed Boston Celtics See all 23 Events Orlando Magic See all 23 Events Milwaukee Bucks See all 24 Events These two companies often offer tickets for the same events. Google Pay. If available, select the ticket (s) you want to sell and click Continue. StubHub, represented by its in-house compliance counsel John Lawrence, quickly came under fire for the way it presents its fees. A place to discuss and share all matters concerning singer, Lana Del Rey. My tickets wont transfer and I have the right email (checked for spelling etc) I just get a there was. Sorry we couldn't be helpful. So, which of the two is trustworthy? Overview of Ticketmaster and Stubhub Shared Features Primary ticket dealers and resellers for events. These days, extra fees are pretty standard in the ticket sales industry, and presumably, many users expect them. It allows you to sell the tickets and transfer them to a new owner. He was quite clearly underprepared for just how much the American people hate online ticket retailers, and how dedicated they would be to slipping their vitriol into the proceedings. There is no reason to expect new visitors to a site to have correct beliefs about fees, and once they have their sights on an item, letting go of it becomes hardas scores of studies in behavioral economics have shown, Tadelis said. display: none !important; Only some of my tickets have sold. Sat, 17 Jun 2023 | That doesnt make it true. This is somewhat baffling, but we can intuit that Ticketmaster knows just how dedicated fans are to seeing their favorite artists, and how much they can wring out of them in that moment of high-stakes desperation. Both venues have comprehensive customer service options, but Stubhub comes out slightly ahead due to the FanProtect ticket clauses. After an FTC workshop about the astronomical fees added on to most concert tickets, it is fairly clear that nothing is being done. Id guess brokers who have confidence theyll get tickets. Some teams, venues, or artists put delivery delays. If the transfer function is never turned on, you can ask Ticketmaster if they can deliver the tickets to you in another format (e.g., PDFs, hard tickets in the mail). It's likely that even legitimate Taylor Swift tickets bought on the secondary market will see prices fall dramatically from the current levels after the initial rush of demand filters out, experts said. When it comes to popular events, Ticketmaster is quite famous and the tickets get sold out pretty easily. We welcome you to provide your feedback on your experiences with any products that you have experience with. Sat, 17 Jun 2023, 17:00. For most participating venues, you can get a full refund on your tickets if you request it within 72 hours. Meanwhile, the tickets soared on the resale market topping $10,000 in some cases via ticket sites like StubHub. If anything, we should be glad that guy in the audience managed to yell a little bit. However, few studies had examined this question at such a scale.. Taylor Swift fans are not having a "Love Story" with Ticketmaster and may fall victim to scams if they're not careful when looking for affordable concert tickets. Monday - Friday, 10:00 a.m. - 4:00 p.m. Their automated email is useless and they have not got back to me. On the homepage of its website, you can search for the event you are looking for. Financial Times ranks Haas FTMBA #4 in U.S. New approach puts brain scans on the witness stand in trademark disputes, How Woodrow Wilsons racist policies eroded the Black civil service, Haas MBA student featured on new season of hit Netflix dating show Love is Blind, Do multinational corporations exploit foreign workers? You can try reaching out to Ticketmaster and see why the tickets are greyed out. Tickets can be delivered to your home by mail. Order processing fees are another type of convenience fee. You may also need to pay taxes whether you purchase from the United States or Canada, but that's typical of any online ticketing service. There isn't any individual resale fee on these transactions. There are no refunds available for VIP seating, and some other tickets may also be exceptions to this policy. Hidden-fee users were then more likely to go back and search other ticket listings. The exact amount of this fee varies by the event, but it can often be a significant charge when compared to the base price.