Can I use my pass on Trains? Further information. If you haven't received a pass 2-3 weeks before renewal you can try to renew online or contact us if you are unable to do so. This cookie is set by GDPR Cookie Consent plugin. Completed renewal forms will be processed and new vouchers issued approx. What do I do about my concessionary bus pass? What type of medicine do you put on a burn? five years How long does it take to renew an older persons pass? Higgins, Telford & Wrekin Councils Customer Services Manager, said. Please ensure that you keep us informed of any changes to your name or address. National Bus Pass Bus pass renewals Older person's passes Older person's passes are issued for a period of 5 years and are renewed automatically as long as we can see that they have been used in the 12 months before expiry. My age-related pass has now expired but I have not received a new one. Your bus pass will be automatically renewed unless you have applied under disabled person's bus pass category D or G, with these a letter will be sent prior to expiry asking for further evidence to clarify your eligibility. who can accept both card and cash payments, and arrange for the new bus pass to be ordered and posted to the customer. The new pass is free. thurrock.gov.uk uses cookies to make the site simpler. Please see their Bus Passes for Older or Disabled Residents page for more information on how you can apply online or in person, as well as how you can renew a pass. March 2023 renewals. Your pass will be valid until the expiry date shown on the front of your bus pass or until the announcement of any alterations to scheme conditions. Contact us on 0300 456 0100 or email concessionarybuspasses@wiltshire.gov.uk to receive individual advice. If you email us please confirm your date of birth and current address in the email so we can fully check our records. If you have not received either a letter or full pack call us straight away on 01452 426265. We manage and issue concessionary bus passes that give holders free travel on most local bus services running in Gloucestershire (and the rest of England) at certain times. Essex County Council is required to ensure that it only issues passes where it is satisfied that the criteria has been met. Your bus pass will be renewed automatically. "With companion" entitlement is specific to Gloucestershire so may not be available elsewhere in England. Call us: Alternatively, you can call our customer services team on 0345 600 6400 if you would like to renew your pass. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. For those people needing to apply for their renewal this too can now be done byApplying online. 1 week before current vouchers expire. Are senior bus passes renewed automatically? We will automatically renew your older persons bus pass at least 2 weeks before your current one expires if you have used it: Before your pass expires, we may send you a letter inviting you to renew it manually. This can be your email address or set to something memorable for you. You can travel free on TfL services with your Older Persons Freedom Pass from 09:00 weekdays and anytime at weekends and on bank holidays. You will need to apply to your new local authority for a new pass. Please note you will require your customer number to complete the form (This can be found on your renewal letter). I currently have a disability-related bus pass with companion entitlement. No, concessionary bus passes are not accepted on the night Buses. Higgins, Telford & Wrekin Councils Customer Services Manager, said: The last time bus passes needed to be Jobcentre Plus travel discount cards - available to unemployed Jobseekers Allowance or Universal Credit claimants aged 18 to 24 for 3 to 9 months or to over 25s for 3 to 12 months entitling a 50% discount on selected rail tickets - visit your local Job Centre office for more information. Find out more about an igo card. with no need for anyone to fill in any forms or submit any photographs. Typically, we will automatically renew passes for people with visual impairments and hearing impairments. You can apply for your renewal bus pass online. If your pass has been stolen, you should call 0345 200 0388 to replace it. Lancashire: Park and Ride Services and Airport Transport Services: it will be necessary to check with the Bus Operator or the Local authority for that area, prior to travel if they accept concessionary bus passes, and if any charges apply. I have applied for my new bus pass, what should I do with my current pass? Cumbria: LANCASHIRE DISABLED PASS HOLDERS ONLY - If your pass expires in the next two months and you have not received a renewal pack, we may not have your current address, please print off the renewal form below and follow the instructions on the form to renew your NoWcard bus pass. For further information on the free travel bus pass and travel voucher scheme please click here or for further informationor contact our Free Travel Bus Pass information line on 0345 600 0659. Are you struggling with the cost of living crisis? You can find your renewal code located in the box towards the bottom of your renewal letter. English bus passes are not accepted in Scotland and vice versa. Please note below the procedure for Free Travel Bus Passes that expire on 31st March 2023: Will be automatically renewed without the need to complete a renewal form. As required under the Gloucestershire Terms and Conditions the Gloucestershire pass should be returned to GCC, return address is on the back of the pass. Copyright 2023 Wisdom-Advices | All rights reserved. If you have moved since your last bus pass was issued and we have not been informed you will need to visit a participating library with proof of your current address. The cookies is used to store the user consent for the cookies in the category "Necessary". However, an age-related pass holder will need to pay for postage or for the cost of the phone call if they use our telephone renewal service. *A. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. If your card does not scan the driver should accept it providing that it's in date and the photograph is valid. At a participating library who can accept both card and cash payments, and arrange for the new bus pass to be ordered and posted to the customer. For further information see www.gloucestershire.gov.uk/fairprocessing. Can I use my bus pass on National Express Services? However, if you have moved, you need to tell us as soon as you move to ensure that we have the correct information for you. Welcome to the Highways Service Information Centre. Logo: Visit the Southend-on-Sea City Council home page, Find out more about cost of living support, Renewing your bus pass or reporting it as lost or stolen, Births, deaths, marriages and civil partnerships, Communities, neighbourhoods and the environment. Like paper bus passes, Senior HOLO cards are available for riders 65 and older with valid identification. Seniors can visit both TheBus Pass Office at the Kalihi Transit Center, or Satellite City Halls to pick up a HOLO card. Apply for or renew your bus pass. Please let us know if you no longer require a bus pass. If an age-related pass holder wants to replace a lost, damaged or destroyed bus pass there is a 5 replacement charge. Note also that anyone due a Renewal (within 60 days), expected automatically or not, who wishes to upload a new photograph can do so by using the Apply Online link. Renewing your older persons bus pass If your pass is due to expire and your address has not changed, well renew your pass automatically and send it in the post at least a week before your old pass expires. Dont include personal or financial information like your National Insurance number or credit card details. Check service availability with your bus operator andread our summary of the changes to bus services before applying for or using your bus pass. How did the American colonies actually win the war and gain their Independence from Britain? This situation is not unique to Gloucestershire; all concessionary bus passes have been issued as smart cards since 2008, but equipment to read the cards has only been installed and commissioned on buses operating within Gloucestershire since 2012. Necessary cookies are absolutely essential for the website to function properly. Your pass will be automatically renewed if you have used it within the last 13 months. Concessionary bus passes will no longer be renewed automatically. If you were sent an automatic 12 month extension to an older persons bus pass during 2021 we will automatically renew your older persons bus pass for an additional 3 years. Your bus pass will be renewed automatically. Older person's bus pass renewal. Bus companies have been informed that they should accept concessionary bus passes that cannot be read automatically provided that: If you have difficulties, please report the matter immediately to the bus company on whose service you wanted to travel. If your pass is due to expire and your address has not changed, well renew your pass automatically and send it in the post at least a week before your old pass expires. This can be done online or at a participating library. Alternatively (depending on the level of information we hold about you), you might have received an application pack asking you to reapply. The county council will not reimburse you for any charges levied by medical specialists or advocates. Some rural services in Norfolk will accept concessionary travel passes before 9.30am on weekdays. Births, marriages, deaths and civil partnerships, Frequently asked questions about concessionary bus passes. Concessionary Bus passes are accepted on Gloucestershire Park and Ride services, but only as a concession and a reduced bus fare will still apply. The renewal process for bus passes and travel vouchers depends on whether they are age or disability-related. Lee I have not had an automatic renewal what do I do? There are several factors that could cause your new bus pass not to work other than a faulty card or a fault with the on-bus ticketing equipment. Open all. How do I renew my bus pass in Northumberland? So, to find out if you're eligible and where to apply, get in touch with your local council. You don't have to do anything, unless you have moved since we sent you your last pass. Disabled Person's Renewal Form - LANCASHIRE RESIDENTS ONLY. We only need this if you want us to contact you and we won't keep it once we've replied. We are happy to help all customers in understanding what evidence we need in order to quickly and easily renew a bus pass. Age-related pass or vouchers. Collecting an application form from your local library. Please call us on 0345 200 0388 or you can amend your details on the websiteApplyonline. If you pass does not register on the card reader on the bus, we won't know the pass is being used. However, you may not be allowed to use your bus pass on night buses i.e. However, we do recommend that 'recorded delivery' is used if valuable documents are being sent. www.gloucestershire.gov.uk/fairprocessing, Age - they need to have reached the pensionable age for a woman irrespective of whether they are male or female, You have not used the bus pass within the last 13 months, You have only used your bus pass in London where the bus passes are not recorded on the Oyster ticket machine. Calls from mobiles are likely to be considerably higher than those from landlines. Older person's passes which have NOT been digitally in use and recorded on a local bus route within the previous 12 months will not be renewed automatically, but may be renewed upon request. Forgotten your Username? No it is not possible to issue an age-related bus pass "with companion" entitlement. Call us on 0345 200 0388 for an application form or for assistance completing one. Under normal circumstances young disability-related pass holders will not be required to complete a new application pack unless we have little or no evidence. If you haven't received a letter, we will send your new pass out automatically at least 2 weeks before your old one is due to expire. If youre not a Medway resident find out how to renew for an older persons bus pass outside of Medway. This might be a letter confirming your eligibility and asking if you wish to renew. I am an age-related bus pass holder and my current bus pass is due to expire soon. We'll renew it automatically and send your new one in the post at least 3 weeks before your current pass runs out. Disability-related passes can be valid for 1 - 5 years. The new pass should take no more than three weeks to arrive after you have applied, but you should apply as soon as possible because your current pass will stop working on the expiry date shown on your card. If you have moved and not notified us it may not have been renewed or may have been sent to the wrong address. Only passes issued by City of Edinburgh Council work on the trams as theyre funded by the council. If you've had a concessionary bus pass for the last five years, you might . When you return the renewal form to us, you must provide: These are needed to check your conditions have not changed. Two weeks before your current bus pass expires you should receive a new bus pass in the post. For further information contact: The National Rail enquiries telephone number is 08457 484950. You don't need a new photograph unless your appearance has changed a lot, and you will only need to contact us by email if your address has. You can apply for your renewal bus pass online. If you have an age related pass or travel vouchers, we will automatically renew them when they expire. Pass holders who have not used their pass between 01 March 2022 and 28 February 2023 will not have their pass automatically renewed.